Customer Service Consultant BeNeLux (m/f/d) [#1028]

Permanent employee, Full-time · Netherlands, remote

Your daily workout
Do you love to be in direct contact with customers and support them with their concerns about our digital and hardware products? Do you enjoy working in an international and fast-paced environment where customer orientation is a top priority? Then join us as a Customer Service Consultant BeNeLux (m/d/f) in Munich, remote Germany or Netherlands.  

  • You are the first point of contact for our B2B customers in BeNeLux with questions about our hardware and software products 
  • You analyze technical processes and act as an interface to your colleagues from the product, sales and customer success departments 
  • You take responsibility for the smooth running of the day-to-day operations and thus increase the satisfaction of our customers
  • You ensure careful documentation of all customer inquiries and solutions in our CRM system (Salesforce)
Your fitness level
  • You have successfully completed an apprenticeship and experience in Customer Management
  • You have ideally already experience in the field of B2B Customer Support with digital or hardware products
  • You have technical interest (digital products, apps, hardware) and want to get to the bottom of new things 
  • You have a high level of problem solving, organisational and analytical skills
  • You speak Dutch on a native level and you have very good English skills
Your training goal for your first 6 months
  • You are able to complete complex customer requests successfully and independently 
  • Thanks to your support, our average time to solution is 4 days 
  • You have a good command of our CRM system Salesforce and are proficient in its daily use 
  • You have built up trusting relationships with your team due to your open nature and are appreciated for the collaboration
The equipment we provide
  • Occupy a challenging, varied position and take on exciting tasks
  • Enjoy the start-up flair of an established company with colleagues who stick together
  • Benefit from flat hierarchies to be able to exchange information quickly and without detours 
  • Get a wellness stipend and keep yourself fit
Contact Information
Apply now with your documents (CV, certificates, references, salary expectations, and earliest possible start date) and specify the job ID #1028.    
 
Contact: Liska Kürten 

For further information: https://career.egym.com 
About us
Become part of EGYM!

EGYM is a global fitness technology leader providing fitness and health facilities with intelligent workout solutions. EGYM makes exercising smarter and more efficient with its comprehensive suite of connected gym equipment and digital products that integrate seamlessly with 3rd-party-hard- and software. The result is a fully connected training experience that drives measurable business and health outcomes on and off the training floor.

EGYM also offers subscription-based corporate wellness solutions built on a combination of gym-access and EGYM fitness programs that directly target costly chronic conditions and boost employee health, leading to higher productivity and well-being.

EGYM's global headquarters are in Munich, Germany, with North American offices in Boulder, Colorado.



Become part of EGYM and apply now
Thank you for your interest in EGYM. To complete your application, please fill in the following short form and upload your documents. Should there be any difficulties, please send us an e-mail to jobs@egym.com.

We look forward to getting to know you!

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